Frequently Asked Questions

Everything you need to know about your Vacier experience.

What materials are used in Vacier jewelry?

Our jewelry is crafted from high-quality 316L stainless steel, often finished with a physical vapor deposition (PVD) coating in 18K gold or silver. This ensures our pieces are water-resistant, sweat-proof, and hypoallergenic.

How long does shipping take?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.

Can I return or exchange my items?

Yes, we offer a 30-day return policy. Items must be in their original condition and packaging. Please visit our returns portal to initiate a return or exchange request.

Does the jewelry tarnish or change color?

No, our pieces are designed for daily wear. Because we use 316L stainless steel and PVD plating, our jewelry will not tarnish, rust, or turn your skin green, even when exposed to water.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.

How do I find my ring size?

We provide a comprehensive size guide on each product page. You can measure the inner diameter of an existing ring or use a piece of string to measure the circumference of your finger.